FDS 2023 Annual Report

44 The largest percentage of callers to the line identify in the general population category at 89%. This could be due to a reluctance from some callers to identify their community, and a reluctance from some demographics to discuss issues like substance use outside the family and their community. This category is assessed category assessed by volunteers and staff. The volunteers and staff are asked to be honest in their assessment of the call - Based on the response by the caller, do you feel the caller was; Very Satisfied, Satisfied, or Dissatisfied? The vast majority of callers (98%) were assessed as Satisfied (56%) or Very Satisfied (42%). 1% 10% 89% Cultural Status Aboriginal CALD-non english speaking General Population 2% 56% 42% Caller Satisfaction Rating Dissatisfied Satisfied Very Satisfied