FDS 2023 Annual Report

42 The 31-45 minute call length is where the majority of calls sit. Both the 21-30 and 46-60 minute calls account for 22% and 13 percent respectively. This 31-45 minute call length has been the standard call length consistently over the years. Over 59% of calls received are during the 9am-2pm shift time. The 2pm-6pm shift takes 29% of the calls, and the remaining 12% arrive during the evening and over-night shifts. This may indicate that these time slots are the times where the caller is easily and freely able to talk without interruption. 11% 13% 13% 22% 24% 13% 4% 0% Call Length 06-10 mins 11-15 mins 16-20 mins 21-30 mins 31-45 mins 46-60 mins 61-90 mins 91+ mins 59% 29% 9% 3% Time of Calls Morning Afternoon Evening Overnight